1
Edward H Cheung: Computerized system for routing incoming telephone calls to a plurality of agent positions. Innings Telecom, Bell Seltzer Park & Gibson, September 15, 1987: US04694483 (266 worldwide citation)

A telephone call routing system for routing incoming telephone calls assigns each such incoming call to a selected one or more of a plurality of agent display modules. The agent display module has a visual output indicating which of a plurality of telephone lines carries the incoming call assigned t ...


2
Cheung Edward H: Systeme informatise pour acheminer les appels telephoniques incidents vers plusieurs postes doperateur, Computerized system for routing incoming telephone calls to a plurality of agent positions. Innings Telecom, SIM & MCBURNEY, January 10, 1989: CA1248615

24 ABSTRACT OF THE DISCLOSURE JW A telephone call routing system for routing incomingtelephone calls assigns each such incoming call to aselected one or more of a plurality of agent displaymodules. The agent display module has a visual outputindicating which of a plurality of telephone lines carries ...


3
Edward Cheung: Courtesy customer callback feature. Innings Telecom, James G Porcelli, Webb Ziesenheim Logsdon Orkin & Hanson PC, February 5, 2004: US20040024647-A1

A system for notifying a customer of an event comprises a telephone system for receiving a call from the customer, a point of sale computer terminal for recording a customer order and a customer telephone number obtained from the call; and an application processor in communication with the point of ...