1
John Michael Boushy: National customer recognition system and method. Harrah s Operating Company, Fenwick & West, June 2, 1998: US05761647 (738 worldwide citation)

A system and method for implementing a customer tracking and recognition program that encompasses customers' gaming and non-gaming activity alike at a plurality of affiliated casino properties. Customer information is accumulated at each affiliated casino through one or more LAN-based management sys ...


2
John M Boushy, Bruce C Rowe, Jayme D Sevigny: Customer worth differentiation by selective activation of physical instrumentalities within the casino. Harrah s Operating Company, Fenwick & West, December 14, 1999: US06003013 (536 worldwide citation)

A system and method for differentiating customers according to their worth to the casino. Customer information is accumulated at each affiliated casino through one or more LAN-based management systems, updated to a central patron database (CPDB) that is coupled to each casino LAN through a WAN, and ...


3
John M Strisower: System for the tracking and management of transactions in a pit area of a gaming establishment. Harrah s Operating Company, Fenwick & West, September 15, 1998: US05809482 (216 worldwide citation)

A system and method automatically tracks player gambling transactions in a casino. The system includes a casino database the stores betting summary records for each of a plurality players, where each betting summary record is associated with a player identification code, and includes the player's be ...


4
Reed B Breneman, Bruce C Rowe, James B Burks, John P Romeo: Teleservices computer system, method, and manager application for integrated presentation of concurrent interactions with multiple terminal emulation sessions. Harrah s Operating Company, Fenwick & West, October 26, 1999: US05974135 (196 worldwide citation)

A teleservices system, workstation configuration, and teleservices manager application provide for integrated concurrent interactions with various host computer systems, an automatic call management system, and Internet/intranet servers. The teleservices system includes an automatic call distributor ...


5
Thomas W Cook, James V LoCicero: Bet guarantee system. Harrah s Operating Company, Fenwick & West, June 16, 1998: US05766075 (161 worldwide citation)

A casino management system and method generates bet guarantee coupons for individual patrons of a casino as a function on actual gaming losses during a selected time interval of gaming during the course of an entire trip to a casino spanning any number of days. The patron's individual gaming at vari ...


6
John M Boushy, Timothy J Wilmott: Resource price management incorporating indirect value. Harrah s Operating Company, Fenwick & West, January 31, 2006: US06993494 (136 worldwide citation)

A method and system of managing value from a resource such as hotel rooms by taking into account indirect value, such as gaming value, in determining recommended bid prices. Observed and/or estimated indirect value for customers is obtained. Recommended bid prices for instances of the resource, such ...


7
Stanley Tim, Reeves Timothy J, Parks Ben, Norton David: Rules-based, targeted redeemable comp generation and management. Harrah S Operating Company, October 8, 2003: EP1351180-A2 (96 worldwide citation)

A rules-based comps management system generates comps for patrons by targeting patrons and/or certain patron activity. In an embodiment, the system facilitates multiple, simultaneous comps promotions, each comps promotion definable to apply to a single location, a plurality of locations, or all of a ...


8
Peter C Fayter, William N Pangoras: Self-verifying gaming voucher having secondary machine readable indicia. Harrah s Operating Company, Fenwick & West, October 10, 2006: US07118478 (91 worldwide citation)

A gaming voucher is printed with first and second machine readable indicia. The first machine readable indicia represents a unique gaming voucher number. The monetary value of the gaming voucher and additional information about the gaming voucher is stored in a database remote from the gaming machin ...


9
Randall A Fine: Unified player rewards. Harrah s Operating Company, Fenwick & West, August 12, 2008: US07410422 (81 worldwide citation)

In a casino enterprise, players earn reward credits from their betting activity at gaming machines, tables and devices. Base credits are earned by players at a fixed rate according to their coin-in; bonus credits are earned at a variable rate as a function of their worth as players to the casino or ...


10
Robert G Conover, Gregory D Larsen, George D Paiva: Universal comp bank and regional servers for use in multi-property casino enterprise. Harrah s Operating Company, Fenwick & West, February 12, 2008: US07329185 (81 worldwide citation)

A multi-property comp bank allows comp points to be earned and redeemed in an aggregated manner at a plurality of affiliated casino properties. The comp bank includes a first bank account of comp points for each casino patron having a balance that is visible to the patron, accessible by the patron, ...