1
Charles H Jolissaint, Elliott B Shem, Xuan McRae, Kenneth E Waln, John E Duffy: Object oriented customer information exchange system and method. Edify, Stuart P Meyer, Robert P Sabath, October 3, 1995: US05455903 (139 worldwide citation)

A computer-based information exchange system permits customers to request and receive different types of information from various sources. The operation of the system is controlled by an application created using object oriented techniques. These techniques permit simple and straightforward creation ...


2
Charles H Jolissaint: Computer telephony integration system and method. Edify Corporation, Fenwick & West, April 14, 1998: US05740240 (79 worldwide citation)

An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a record on the call ...


3
Charles H Jolissaint, Xuan McRae: Web page synchronization system and method. Edify Corporation, Fenwick & West, October 8, 2002: US06463149 (50 worldwide citation)

A system and method are provided for routing data base information obtained in an automated Internet message response to a subsequently selected live agent. An electronic workforce identifies the customer, pulls customer identification, pulls a record on the customer, provides information requested ...


4
Charles H Jolissaint, Elliott B Shem, Sunny N McRae, Kenneth E Waln, John E Duffy: Object oriented customer information exchange system and method. Edify Corporation, Fenwick & West, June 20, 2000: US06078325 (48 worldwide citation)

A computer-based information exchange system permits customers to request and receive different types of information from various sources. The operation of the system is controlled by an application created using object oriented techniques. These techniques permit simple and straightforward creation ...


5
Charles H Jolissaint: Computer telephony integration system and method. Edify Corporation, Fenwick & West, June 29, 1999: US05917903 (29 worldwide citation)

An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a record on the call ...


6
Daniel W Stewart, Kassandra B Guy: Interactive voice response (IVR) system providing dynamic resolution of data. Edify Corporation, Fulbright & Jaworski, July 8, 2008: US07397905 (7 worldwide citation)

An interactive voice response (IVR) system executes a call flow that references data objects holding information. The information within a data object includes a variable that holds a value utilized by the call flow, state information describing the state of the variable, and fulfillment type inform ...


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Jolissaint Charles H, Mcrae Xuan: Systeme et procede de synchronisation de "page web", Web page synchronization system and method. Edify Corporation, Edify Corporation, SIM & MCBURNEY, April 3, 1997: CA2232055

A system and method are provided for routing data base information obtained in an automated Internet message response to a subsequently selected live agent (8). An electronic workforce (5) identifies the customer, pulls customer identification, pulls a record on the customer, provides information re ...


9
Jolissaint Charles H: Computer telephony integration system and method. Edify Corporation, SMITH Albert C, March 20, 1997: WO/1997/010667

A system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent (8a). A voice response unit (5) identifies the caller, pulls caller identification, pulls a record on the caller, provides information requested b ...


10
Jolissaint Charles H, Mcrae Xuan: Web page synchronization system and method. Edify Corporation, SMITH Albert C, April 3, 1997: WO/1997/012448

A system and method are provided for routing data base information obtained in an automated Internet message response to a subsequently selected live agent (8). An electronic workforce (5) identifies the customer, pulls customer identification, pulls a record on the customer, provides information re ...