1
Ari Sonesh, Stephen Dellutri: Multimedia telecommunication automatic call distribution system. CosmoCom, Dickstein Shapiro Morin & Oshinsky, April 4, 2000: US06046762 (260 worldwide citation)

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different ...


2
Ari Sonesh, Stephen Dellutri: Multimedia telecommunication automatic call distribution system using internet/PSTN call routing. Cosmocom, Dilworth & Barrese, September 2, 2003: US06614783 (144 worldwide citation)

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different ...


3
Sonesh Ari, Dellutri Stephen: Multimedia telecommunication automatic call distribution system. Cosmocom, February 2, 2000: EP0976237-A1 (1 worldwide citation)

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone (104) and data networks (112-113) to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents ...


4
SONESH ARI, DELLUTRIM STEPHEN: Multimedia telecommunication automatic call distribution system, Automatisches Multimedia-Telekommunikationsanrufverteilungssystem, Système de distribution automatique dappels pour télécommunication multimédia. COSMOCOM, October 12, 2011: EP2375717-A1

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone (104) and data networks (112-113) to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents ...


5
Sonesh Ari, Dellutri Stephen: Multimedia telecommunication automatic call distribution system. Cosmocom, October 16, 2002: EP1249109-A1

A multimedia telecommunication automatic call distribution center server (110) which allows access to the call center via a plurality of access means, including telephone (111) and data (112) networks to provide simultaneous voice (104), data (101), and video (103) access, and ensures effective tran ...


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Sonesh Ari, Dellutri Stephen: Systeme distributeur automatique dappels pour telecommunications multimedia, Multimedia telecommunication automatic call distribution system. Cosmocom, Cosmocom, RIDOUT & MAYBEE, October 8, 1998: CA2285905

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone (104) and data networks (112-113) to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents ...


8
Sonesh Ari, Dellutri Stephen: Multimedia telecommunication automatic call distribution system. Cosmocom, GROSSMAN Jon D, October 8, 1998: WO/1998/044714

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone (104) and data networks (112-113) to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents ...


9
Sonesh Ari, Dellutri Stephen: Multimedia telecommunication automatic call distribution system. Cosmocom, FARRELL Paul J, June 14, 2001: WO/2001/043379

A multimedia telecommunication automatic call distribution center server (110) which allows access to the call center via a plurality of access means, including telephone (111) and data (112) networks to provide simultaneous voice (104), data (101), and video (103) access, and ensures effective tran ...


10
Sonesh Ari, Dellutri Stephen: Multimedia telecommunication automatic call distribution system. Cosmocom, August 30, 2007: JP2007-221834

PROBLEM TO BE SOLVED: To provide a multimedia telecommunication ACD system, capable of accessing a call center using a plurality of access means, including simultaneous telephony using voice, data and video, and efficiently and transparently spreading agents to various geographical locations.SOLUTIO ...