1
Anthony A Angotti, Rosanna M Piccolo, Fred R Cohen, Julie Hsu, Amy Rice: Automatic electronic message interpretation and routing system. Brightware, Philip H Albert, Townsend and Townsend and Crew, January 30, 2001: US06182059 (193 worldwide citation)

A method for automatically interpreting an electronic message, including the steps of (a) receiving the electronic message from a source; (b) interpreting the electronic message using a rule base and case base knowledge engine; and (c) classifying the electronic message as at least one of (i) being ...


2
Amy Rice, Julie Hsu: Automatic message interpretation and routing system. Brightware, Merchant & Gould P C, June 25, 2002: US06411947 (148 worldwide citation)

A method for automatically interpreting an electronic message, including the steps of (a) receiving the electronic message from a source; (b) interpreting the electronic message using a rule base and case base knowledge engine; and (c) classifying the electronic message as at least one of (i) being ...


3
Keith D Richardson, Jeff Greif, Doug Buedel, Boris Aleksandrovsky: System and method for message process and response. Brightware, Merchant & Gould P C, August 21, 2001: US06278996 (137 worldwide citation)

A message understanding and response system recognizes and answers messages based on the message writer's intent in unconstrained natural language text messages. The system has a set of knowledge bases with linked domain specific words, phrases, and regular expressions relating to the domain of ...