1
Michel K Bowman Amuah: System, method and article of manufacture for a globally addressable interface in a communication services patterns environment. Andersen Consulting, Oppenheimer Wolff & Donnelly, September 11, 2001: US06289382 (615 worldwide citation)

A system, method, and article of manufacture are provided for delivering service via a globally addressable interface. A plurality of interfaces are provided with access allowed to a plurality of different sets of services from each of the interfaces. Each interface has a unique set of services asso ...


2
Michael F Guheen, James D Mitchell, James J Barrese: Business alliance identification in a web architecture framework. Andersen Consulting, Merchant & Gould P C, April 13, 2004: US06721713 (444 worldwide citation)

A system, method and article of manufacture are provided for identifying alliances among a plurality of business entities in components of a network framework. First, alliances are identified among a plurality of business entities in terms of components of a current network framework. Next, a pictor ...


3
Paul S Cameron, John C Nash, Robert C Bloomer, Robert E Wollan, Kelly M Kreutter, Melinda A Ahler Olmstead, Dale H Renner, Ryan D Bourne, Keith M Carnish, Dean R Jones: Computerized order entry system and method. Andersen Consulting, Merchant Gould Smith Edell Welter & Schmidt P A, January 7, 1997: US05592378 (437 worldwide citation)

A computerized order entry system for the placement of an order by a user via a terminal having a display is disclosed. The system includes a data capture mechanism for capturing order information and a storage device for storing the order information captured through the data capture mechanism. The ...


4
Bryan Bunting, Jim Smith, Jim Walters, Charles McDonough: Rule based routing system and method for a virtual sales and service center. Andersen Consulting, Merchant & Gould P C, October 17, 2000: US06134530 (253 worldwide citation)

A rule based routing system and method is disclosed. The rule based routing system and method matches employee skills with a customer profile thereby facilitating improved customer service and identifying cross-sell opportunities. The rule based routing system and method identifies a call profile fo ...


5
Valery A Pertrushin: System method and article of manufacture for detecting emotion in voice signals by utilizing statistics for voice signal parameters. Andersen Consulting, Oppenheimer Wolff & Donnelly, August 14, 2001: US06275806 (216 worldwide citation)

A database is provided. The database includes statistics of human associations of human voice parameters with emotions. A voice signal is received. At least one feature of this voice signal is extracted. This extracted voice feature is then compared to the voice parameters in the database. An emotio ...


6
Valery A Pertrushin: System, method and article of manufacture for detecting emotion in voice signals through analysis of a plurality of voice signal parameters. Andersen Consulting, Hickman Coleman & Hughes, November 21, 2000: US06151571 (208 worldwide citation)

A method and system for monitoring a conversation between a pair of speakers for detecting an emotion of at least one of the speakers is provided. First, a voice signal is received after which a particular feature is extracted from the voice signal. Next, an emotion associated with the voice signal ...


7
Paul Scott Cameron, John Charles Nash, Robert Christopher Bloomer, Robert Edward Wollan, Kelly Marie Kreutter, Melinda Ann Ahler Olmstead, Dale Harry Renner, Ryan Douglas Bourne, Keith Michael Carnish, Dean Richard Jones: Computerized event-driven routing system and method for use in an order entry system. Andersen Consulting, Merchant Gould Smith Edell Welter & Schmidt P A, November 17, 1998: US05839117 (202 worldwide citation)

A computerized system and method for providing event-driven routing to provide user assistance and marketing functions in an order entry system is provided. One or more user-initiated events capable of being recognized by the computer are defined, as are one or more application points. Each of the a ...


8
Sean Handel, Brian Day, Miya Yuen: System, method and article of manufacture for a tuned user application experience. Andersen Consulting Properties, Hickman Coleman & Hughes, February 27, 2001: US06195651 (181 worldwide citation)

A system is disclosed that facilitates a web-based user interface to a particular application program that is enabled by obtaining user profile information, parsing the content of the particular application, matching the parsed content to user profile information and presenting the parsed content ma ...


9
Charles McDonough, Bryan Bunting: Virtual customer sales and service center and method. Andersen Consulting, Merchant & Gould P C, May 30, 2000: US06070142 (174 worldwide citation)

A virtual customer sales and service center is disclosed that connects a customer to a customer access resource through any access method at any time from any customer location. The virtual customer sales and service center includes customer access resources which can both meet customer needs and al ...


10
Theodore R Carpenter Smith, Michael John Gombar, James B Fisher, Thomas M Barfield: System and method for interactively transforming a system or process into a visual representation. Andersen Consulting, Merchant Gould Smith Edell Welter & Schmidt P A, November 17, 1998: US05838973 (174 worldwide citation)

A computerized modeling system is provided. The present invention is a computer-implemented, interactive, real-time software tool, for physically transforming a system or process into a visual representation. The software tool includes a class developer for interactively developing the visual repres ...



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