1
Alasdhair Campbell, Stephen A Michael: Customer communication service system. Aastra Intecom, September 12, 2006: US07106850 (107 worldwide citation)

A system and method is disclosed for servicing multi media customer communications to geographically distributed agents from multiple call center sites via the telephone network and a global data communications network. The system provides separate interface ports to the telephone network and a glob ...


2
Alasdhair Campbell, Stephen A Michael: Customer communication service system. Aastra Intecom, Groover & Associates, September 23, 2008: US07428303 (35 worldwide citation)

A system and method is disclosed for servicing multi media customer communications to geographically distributed agents from multiple call center sites via the telephone network and a global data communications network. The system provides separate interface ports to the telephone network and a glob ...


3
L David Chambers, Steve E Dye, James G Osborn: Distributed call progress tone detection system and method of operation thereof. Aastra Intecom, May 9, 2006: US07043006 (16 worldwide citation)

A distributed call progress tone detection system and method of operation thereof. In one embodiment, the system includes a switching partition having line interface modules, a call progress tone detector configured to perform call progress tone detection analysis, and an input-output distributor co ...


4
Alasdhair Campbell, Stephen A Michael: Customer communication service system. Aastra Intecom, Hitt Gaines PC, July 27, 2006: US20060165066-A1

A system and method is disclosed for servicing multi media customer communications to geographically distributed agents from multiple call center sites via the telephone network and a global data communications network. The system provides separate interface ports to the telephone network and a glob ...


5
L David Chambers, Steve E Dye, James G Osborn: Method of operating a distributed call progress tone detection system. Aastra Intecom a corporation of the State of Delawar, Hitt Gaines PC, July 20, 2006: US20060159252-A1

A method of operating a distributed call progress tone detection system. In one embodiment, the method includes: (1) receiving requests from an application over said packet network and transmitting transmit call and control processing commands to a switching partition via a main control unit, (2) pr ...