09836177 is referenced by 1 patents and cites 216 patents.

Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.

Title
Providing variable responses in a virtual-assistant environment
Application Number
13/341261
Publication Number
9836177 (B2)
Application Date
December 30, 2011
Publication Date
December 5, 2017
Inventor
Mark Zartler
Garland
TX, US
Tanya M Miller
Colbert
WA, US
Fred A Brown
Colbert
WA, US
Agent
Lee & Hayes PLLC
Assignee
Next IT Innovation Labs
WA, US
IPC
G06Q 10/10
G06F 17/30
G06F 3/048
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