09628624 is referenced by 21 patents and cites 671 patents.

Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.

Title
System and method for a work distribution service
Application Number
15/99931
Publication Number
9628624 (B2)
Application Date
April 15, 2016
Publication Date
April 18, 2017
Inventor
Robert Brazier
San Francisco
CA, US
John Wolthuis
San Francisco
CA, US
Agent
Jeffrey Schox
Assignee
Twilio
CA, US
IPC
G06Q 10/06
H04M 3/523
H04M 3/51
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