09037119 is referenced by 8 patents and cites 25 patents.

A contact center dialing a telephone number to a destination party, such as a debtor, may discover that the number is obsolete, e.g., the number has been reassigned to a new subscriber. A purportedly current number (called a ‘skip-trace’ number) may be obtained for the debtor, which may be a wireless number. Until the wireless skip-trace number has been confirmed as being associated with the debtor, an agent manually dials that number to minimize liability to the contact center. Once the agent has verbally confirmed the skip-trace number is associated with the debtor, a record for this number in a dialing list is updated allowing future dialing attempts to occur automatically, by using a predictive dialer. In one embodiment, a dialing list module processes the dialing list so as to detect when a number is obsolete and update the corresponding record when the number is confirmed.

Title
Dialing wireless skip-trace numbers in a contact center
Application Number
14/494171
Publication Number
9037119 (B1)
Application Date
September 23, 2014
Publication Date
May 19, 2015
Inventor
Karl H Koster
Sandy Springs
GA, US
Teresa Gudger
Atlanta
GA, US
Assignee
NOBLE SYSTEMS CORPORATION
GA, US
IPC
H04M 3/51
H04W 4/16
H04M 15/00
H04M 3/42
H04M 5/00
H04M 3/00
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