08666390 is referenced by 50 patents and cites 133 patents.

Providing for identifying and ticketing mobile network communication errors according to geographic position of the errors is described herein. By way of example, communication errors, such as dropped calls, can be tracked and recorded as a function of position of a mobile terminal affected by a dropped call. A number of these errors within a given location is compared with historic error data to determine statistically anomalous instances of communication errors. Upon identifying such an anomaly, an error ticket can be generated that identifies a geographic region associated with the error. Particularly, the geographic region can be independent of radio access network infrastructure, which is conventionally used as a means of locating events within a mobile network. A geographic error ticket can, in some aspects of the subject disclosure, facilitate discovery and troubleshooting of errors that originate at least in part from unknown or unanticipated sources.

Title
Ticketing mobile call failures based on geolocated event data
Application Number
13/220083
Publication Number
8666390 (B2)
Application Date
August 29, 2011
Publication Date
March 4, 2014
Inventor
Brandon Hilliard
Woodstock
GA, US
Mark Austin
Roswell
GA, US
Sheldon Meredith
Marietta
GA, US
Agent
Turocy & Watson
Assignee
AT&T Mobility II
GA, US
IPC
H04W 24/00
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