08630851 is referenced by 18 patents and cites 16 patents.

Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.

Title
Assisted shopping
Application Number
13/171752
Publication Number
8630851 (B1)
Application Date
June 29, 2011
Publication Date
January 14, 2014
Inventor
Peter C Wong
Bellevue
WA, US
Samuel P Hall VI
Seattle
WA, US
Sean P Cier
Seattle
WA, US
James L Ford
Bellevue
WA, US
Benoit St Pierre
Seattle
WA, US
Fabien G Hertschuh
Seattle
WA, US
Agent
Thomas Horstemeyer
Assignee
Amazon Technologies
NV, US
IPC
G10L 15/22
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