08503662 is referenced by 6 patents and cites 339 patents.

A method includes receiving speech of a call from a caller at a processor of a call routing system. The method includes using the processor to determine a first call destination for the call based on the speech. The method includes using the processor to determine whether the caller is in compliance with at least one business rule related to an account of the caller. The method includes routing the call to the first call destination when the caller is in compliance with the at least one business rule and routing the call to a second call destination when the caller is not in compliance with the at least one business rule.

Title
System and method for speech-enabled call routing
Application Number
12/787468
Publication Number
8503662 (B2)
Application Date
May 26, 2010
Publication Date
August 6, 2013
Inventor
Sarah Korth
Chicago
IL, US
Benjamin Anthony Knott
Round Rock
TX, US
Robert R Bushey
Cedar Park
TX, US
Agent
Toler Law Group PC
Assignee
AT&T Intellectual Property I
GA, US
IPC
H04M 5/00
H04M 3/00
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