08166173 is referenced by 8 patents and cites 67 patents.

A method is provided for inviting an assistant entity, such as a customer service representative acting through a endpoint system, into an existing network communication session established by a service system. The service system controls the joining of endpoint entities to the session and enables endpoint entities joined to the session to communicate with each other. The method involves a first party associated with an endpoint system already joined to the session, indicating to the service system that the presence of an assistant entity is required. The service system selects an appropriate assistant entity taking account of the current context of the communication session, and joins the selected assistant entity to the session.

Title
Inviting assistant entity into a network communication session
Application Number
9/977497
Publication Number
8166173 (B2)
Application Date
October 16, 2001
Publication Date
April 24, 2012
Inventor
Lawrence Wilcock
Malmesbury
GB
Rycharde Jeffery Hawkes
Clifton Bristol
GB
Colin Andrew Low
Wotton-Under-Edge
GB
Assignee
Hewlett Packard Development Company
TX, US
IPC
G06F 15/16
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