08126449 is referenced by 61 patents and cites 17 patents.

Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.

Title
Servicing attributes on a mobile device
Application Number
12/270473
Publication Number
8126449 (B2)
Application Date
November 13, 2008
Publication Date
February 28, 2012
Inventor
David P Whittington
Brighton
GB
Jeffrey D Langus
New York
NY, US
William J Gray
Peoria
AZ, US
Blayn W Beenau
Peoria
AZ, US
Agent
Snell & Wilmer L
Assignee
American Express Travel Related Services Company
NY, US
IPC
H04M 3/00
View Original Source