08073721 is referenced by 145 patents and cites 80 patents.

Method and apparatus for service level management, wherein business processes are composed of services. A state of the service is defined by one or more service parameters, and the service parameters depend upon performance of network components that support the service, e.g., component parameters. The state of the service may depend, for example, on a collection of service parameter values for availability, reliability, security, integrity and response time. A service level agreement is a contract between a supplier and a customer that identifies services supported by a network, service parameters for the services, and service levels (e.g., acceptable levels) for each service parameter.

Title
Service level management
Application Number
9/577225
Publication Number
8073721 (B1)
Application Date
May 23, 2000
Publication Date
December 6, 2011
Inventor
Lundy Lewis
Mason
NH, US
Agent
Pillsbury Winthrop Shaw Pittman
Assignee
Computer Associates Think
NY, US
IPC
G06F 15/173
G06Q 10/00
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