07991125 is referenced by 2 patents and cites 1 patents.

Methods of processing incoming telephone calls include receiving an incoming telephone call from a caller, identifying the caller associated with the incoming telephone call, and processing the incoming call in response to a call handling rule generated in response to a menu selection made in a previous incoming call from the caller. Processing the incoming call in response to the generated call handling rule may include playing an interactive voice response menu to the incoming caller. The interactive voice response menu may include at least one menu option included in the interactive voice response menu in response to the call handling rule. Corresponding call handling units and computer program products are also provided.

Title
Adaptive incoming call processing
Application Number
11/621399
Publication Number
7991125 (B2)
Application Date
January 9, 2007
Publication Date
August 2, 2011
Inventor
Wilson Ryals
Trussville
AL, US
Steven Ryals
Birmingham
AL, US
Agent
Myers Bigel Sibley & Sajovec
Assignee
AT&T Intellectual Property I
NV, US
IPC
H04M 1/64
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