07940917 is referenced by 71 patents and cites 7 patents.

A method, apparatus, and computer usable program product for managing received calls. In response to receiving a first call from a user, the process stores a record of the first call in a table of received calls. Thereafter, in response to receiving a second call from the user within a predefined period of time after the first call was prematurely disconnected, the process identifies a second call as a prematurely terminated call. The process then places the prematurely terminated call in a queue of calls according to a set of configurable criteria and updates the record of the first call with a progress of the prematurely terminated call.

Title
Managing received calls
Application Number
11/626641
Publication Number
7940917 (B2)
Application Date
January 24, 2007
Publication Date
May 10, 2011
Inventor
Lisa Anne Seacat
San Francisco
CA, US
Loulwa F Salem
Austin
TX, US
Sushma Bharat Patel
Austin
TX, US
Christina Karen Lauridsen
Austin
TX, US
Agent
Steven L Bennett
Yee & Associates P C
Assignee
International Business Machines Corporation
NY, US
IPC
H04M 3/00
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