07751551 is referenced by 17 patents and cites 329 patents.

A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance.

Title
System and method for speech-enabled call routing
Application Number
11/32495
Publication Number
7751551 (B2)
Application Date
January 10, 2005
Publication Date
July 6, 2010
Inventor
Sarah Korth
Chicago
IL, US
Benjamin Anthony Knott
Round Rock
TX, US
Robert R Bushey
Cedar Park
TX, US
Agent
Toler Law Group
Assignee
AT&T Intellectual Property I
NV, US
IPC
H04M 3/00
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