07739325 is referenced by 22 patents and cites 90 patents.

A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.

Title
Apparatus and method for extensible real-time workflows
Application Number
9/557334
Publication Number
7739325 (B1)
Application Date
April 24, 2000
Publication Date
June 15, 2010
Inventor
Binu Thomas
San Jose
CA, US
Fung Wah Lin
Redwood City
CA, US
Stanley Ka Hung Poon
Milpitas
CA, US
Roy Sing Ho
San Jose
CA, US
Alex Yiu Man Chan
Sunnyvale
CA, US
Suresh Kumar Agarwal
Sunnyvale
CA, US
Glen Kazumi Okita
San Jose
CA, US
Agent
Husch Blackwell Sanders Welsh Katz
Assignee
Aspect Software
IL, US
IPC
G06F 15/16
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