A system and method of tracking a patron in a gaming environment uses a database that stores known images and known text descriptions of existing patrons. An image of a patron is captured by an image capture device, and a text description of the patron is obtained. The image and the text description are transmitted to the database. A comparator compares the image or the text description to those on the database. The image is stored in a patron folder if the image or the text description is found to match an existing patron. The image is stored in a temporary folder if the image or the text description fails to match one of the existing patrons, and once the patron has been identified, the image is transferred from the temporary folder to the patron folder.