07657465 is referenced by 49 patents and cites 45 patents.

Systems and methods are provided for selling goods and services in conjunction with the Internet. The system can receive session information on a customer's website session (e.g., goods and services the customer is searching and metadata about such search and the relevant products) and customer information on the customer. The system can determine from the received information whether the customer is a candidate for sales assistance from a sales associate. The system can create and index information on available sales associates, match the customer with at least one sales associate based on the customer, session, and sales profile associate information, and facilitate communication between the sales associate and the customer (e.g., via chat, VoIP, email, PSTN, etc.). Additionally, the system can provide information on the customer, products or services in which he/she is interested, and collateral sales materials and selling techniques to the sales associate based on the sales opportunity.

Title
Systems and methods to facilitate selling of products and services
Application Number
10/945303
Publication Number
7657465 (B2)
Application Date
September 20, 2004
Publication Date
February 2, 2010
Inventor
Paul Kaib
Dunwoody
GA, US
Vikas Rijsinghani
Atlanta
GA, US
Tanya Hyman
Atlanta
GA, US
Jackson Wilson
Atlanta
GA, US
Dodge McFall
Marietta
GA, US
Steve Hufford
Atlanta
GA, US
Gregg Freishtat
Atlanta
GA, US
Agent
Ballard Spahr
Assignee
Proficient Systems
GA, US
IPC
G06F 17/30
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