07606909 is referenced by 30 patents and cites 86 patents.

A business contact center for interfacing customers with a business is described. The business contact center includes a plurality of media handlers and a conference controller. Each of the plurality of media handlers includes a corresponding control link. Each of the plurality of media handlers is configurable via the corresponding control link to define a plurality of media services including at least one of; routing media between selected media endpoints, recording media from a selectable media source, and playing selectable media to a selected media endpoint. The conference controller is coupled with each of the plurality of media handlers via the corresponding control link. The conference controller is responsive to a customer contact to configure via the corresponding control link an available one of the plurality of media handlers to define selected ones of the media services, media sources and media endpoints for handling the customer contact.

Title
Method and apparatus for a business contact center
Application Number
10/81560
Publication Number
7606909 (B1)
Application Date
February 20, 2002
Publication Date
October 20, 2009
Inventor
Robert Opiela
Raymond, 03077
NH, US
Calvin D Adams
Pelham, 03076
NH, US
Timothy P Sipsey
Methuen, 01844
MA, US
Michael Ely
Pelham, 03076
NH, US
IPC
H04M 15/00
H04M 11/00
H04Q 7/20
G06Q 10/00
G06F 9/46
G06F 15/173
G06F 15/16
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