07383190 is referenced by 4 patents and cites 13 patents.

Systems, methods and computer program products enabling customers to communicate requests to travel experts located in a cities around the globe. A particular customer's request is received by one or more experts located in a city to which the consumer has expressed interest in travelling. The one or more experts respond to the customer request by providing the customer information or offering to help the customer with travel arrangements. Because the experts are located in travel destinations the experts have special knowledge regarding travel inquiries related to the city to which the customer wishes to travel. Communication between the customers and experts may be facilitated, coordinated and monitored through the use of a destination expert server in communication with the customers and experts via the Internet.

Title
Systems, methods and computer program products for receiving and responding to customer requests for travel related information
Application Number
9/662463
Publication Number
7383190 (B1)
Application Date
September 15, 2000
Publication Date
June 3, 2008
Inventor
Jessica Zoob
New York
NY, US
Julia Scharankov
New York
NY, US
Charles Petruccelli
Herbeville
FR
Agent
Snell & Wilmer L
Assignee
American Express Travel Related Services Company
NY, US
IPC
G06Q 99/00
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