07221377 is referenced by 40 patents and cites 86 patents.

A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.

Title
Apparatus and method for collecting and displaying information in a workflow system
Application Number
9/557264
Publication Number
7221377 (B1)
Application Date
April 24, 2000
Publication Date
May 22, 2007
Inventor
Binu Thomas
San Jose
CA, US
Stanley Ka Hung Poon
Milpitas
CA, US
Alex Yiu Man Chan
Sunnyvale
CA, US
Glen Kazumi Okita
San Jose
CA, US
Agent
Welsh & Katz
Assignee
Aspect Communications
CA, US
IPC
G09G 5/00
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