07085366 is referenced by 18 patents and cites 9 patents.

A system and method for providing telemarketing services through a hypertext network that interconnects a telemarketing server system with a customer computer and an agent computer. The telemarketing server accepts a telemarketing request from the customer, and forwards the request to the agent if the agent is available, and to a queue if the agent is not available. When an agent receives a request, communications are either established between the customer and agent at once, or else scheduled for a later time. Telemarketing functions are implemented separately from media transport functions through a hypertext network such that the need for geographic centralization of telemarketing agents is eliminated.

Title
System and method for telemarketing through a hypertext network
Application Number
10/666238
Publication Number
7085366 (B2)
Application Date
September 18, 2003
Publication Date
August 1, 2006
Inventor
Joseph Thomas O Neil
New York City
NY, US
Assignee
AT&T
NY, US
IPC
H04M 3/00
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