07082463 is referenced by 92 patents and cites 19 patents.

A Time-Based Service Monitoring mechanism for monitoring Service Level Agreements (SLAs) over specific time intervals is described. To provide for the time-based monitoring of service, data is received for defining one or more tests for monitoring the level of network service that is being provided to a particular customer. Based on the received data, information is created and stored that defines a specific time range for when the one or more tests are to be enforced. The one or more tests are distributed to one or more agents that are configured to communicate with devices that are associated with the network. The devices are then configured to perform the one or more tests within the specific time range. Based on the results, the customer is provided information indicating whether they are receiving the level of service that has been guaranteed by the service provider over the specific time intervals.

Title
Time-based monitoring of service level agreements
Application Number
9/727567
Publication Number
7082463 (B1)
Application Date
November 30, 2000
Publication Date
July 25, 2006
Inventor
Ray Mein Lau
Sacramento
CA, US
Amrit C Patel
Pleasanton
CA, US
Christian Lemler
Fremont
CA, US
Karen Ann Bradley
San Jose
CA, US
Agent
Hickman Palermo Truong & Becker
Assignee
Cisco Technology
CA, US
IPC
G06F 15/173
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