07076051 is referenced by 91 patents and cites 65 patents.

A method, system, and program for promoting caller voice browsing while a caller is waiting in a hold queue are provided. At least one web page is selected for voice browsing by a particular caller waiting in a hold queue. The particular caller may be offered an incentive to voice browse the at least one web page, such that an on hold system housing the hold queue may promote voice browsing of specific web pages. Incentives may be in the form of points that are redeemable by the caller, for example, for adjustments in position within the call queue. In addition, the identity of the caller is preferably authenticated and a caller profile accessed according to the authenticated caller identity. Voice browsing web page selections may be tailored for the caller according to the caller profile.

Title
Promoting caller voice browsing in a hold queue
Application Number
10/15264
Publication Number
7076051 (B2)
Application Date
December 12, 2001
Publication Date
July 11, 2006
Inventor
Scott Lee Winters
Austin
TX, US
James Mark Weaver
Austin
TX, US
Michael A Paolini
Austin
TX, US
Joseph Herbert McIntyre
Austin
TX, US
Michael Wayne Brown
Georgetown
TX, US
Agent
Amy J Pattillo
Mark S Walker
Assignee
International Business Machines Corporation
NY, US
IPC
H04M 5/00
H04M 3/00
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