06996605 is referenced by 67 patents and cites 52 patents.

A service system associated with a web site establishes a respective communication session for each of at least selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem is notified of parties joining and leaving sessions and maintains a real-time database of current page sessions and the parties currently joined to each session. A user interface of the overview subsystem dynamically generates a sessions overview page from the real-time database and serves this page to a requesting permitted user, such as a customer service representative in a contact center associated with the service system. The permitted user can then select a specific session and request to be joined to it.

Title
Overview subsystem for information page server
Application Number
9/977496
Publication Number
6996605 (B2)
Application Date
October 16, 2001
Publication Date
February 7, 2006
Inventor
Lawrence Wilcock
Malmesbury
GB
Rycharde Jeffery Hawkes
Bristol
GB
Colin Andrew Low
Wotton-Under-Edge
GB
Assignee
Hewlett Packard Development Company
TX, US
IPC
G06F 13/00
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