06941304 is referenced by 112 patents and cites 19 patents.

The enterprise email system processes incoming email using a set of configurable rules that examine each message for a specific attribute state condition and invoke a configurable action when the attribute satisfies the condition. A number of actions may be invoked such as routing a message to a specific mail queue. The enterprise email system assigns a mail queue timer when a message is moved into a mail queue. Each mail queue has a different mail queue timeout value that specifies the maximum amount of time that a message may sit idle within a mail queue. The enterprise email system may automatically move a message from a mail queue into a mailbox of an enterprise email system user that subscribed to the mail queue. A mailbox timer then set for the message and the mailbox timer is compared with a mailbox timeout value that specifies the amount of time that message may sit idle within a mail queue.

Title
Method and apparatus for performing enterprise email management
Application Number
9/193833
Publication Number
6941304 (B2)
Application Date
November 17, 1998
Publication Date
September 6, 2005
Inventor
Michael Horvath
Madison
WI, US
Alex Broquet
Felton
CA, US
Mark Gainey
Los Altos
CA, US
Agent
Fenwick & West
Assignee
Kana Software
CA, US
IPC
G06F 017/30
View Original Source