06804330 is referenced by 999 patents.

A system and method for providing access to CRM data via a voice interface. In one embodiment, the system includes a voice recognition unit and a speech processing server that work together to enable users to interact with the system using voice commands guided by navigation context sensitive voice prompts, and provide user-requested data in a verbalized format back to the users. Digitized voice waveform data are processed to determine the voice commands of the user. The system also uses a “grammar” that enables users to retrieve data using intuitive natural language speech queries. In response to such a query, a corresponding data query is generated by the system to retrieve one or more data sets corresponding to the query. The user is then enabled to browse the data that are returned through voice command navigation, wherein the system “reads” the data back to the user using text-to-speech (TTS) conversion.

Title
Method and system for accessing CRM data via voice
Application Number
10/39057
Publication Number
6804330 (B1)
Application Date
January 4, 2002
Publication Date
October 12, 2004
Inventor
Chris Haven
Seattle
WA, US
Joseph Harb
Woodinville
WA, US
Jesse Ambrose
San Jose
CA, US
Richard Gorman
San Mateo
CA, US
Shannon Jones
San Mateo
CA, US
Agent
Blakely Sokoloff Taylor & Zafman
US
Agent
James W Soong
US
Assignee
Siebel Systems
CA, US
IPC
H04M 1/64
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