06778971 is referenced by 37 patents.

Methods and apparatus for analyzing tasks performed by computer users by (i) gathering usage data, (ii) converting logged usage data into a uniform format, (iii) determining or defining task boundaries, and (iv) determining a task analysis model by “clustering” similar tasks together. The task analysis model may be used to (i) help users complete a task (such help, for example, may be in the form of a gratuitous help function), and/or (ii) to target marketing information to users based on user inputs and the task analysis model. The present invention also provides a uniform semantic network for representing different types of objects in a uniform way.

Title
Methods and apparatus for analyzing computer-based tasks to build task models
Application Number
9/325169
Publication Number
6778971 (B1)
Application Date
June 3, 1999
Publication Date
August 17, 2004
Inventor
Lani F Wu
Redmond
WA, US
Greg Ridgeway
Bellevue
WA, US
Edward K Jung
Bellevue
WA, US
David Ingerman
New York
NY, US
Steven J Altschuler
Redmond
WA, US
Agent
Westman Champlin & Kelly P A
US
Assignee
Microsoft Corporation
WA, US
IPC
G06N 5/02
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