06681232 is referenced by 269 patents.
An automated service level manager (SLM) provides operations support for wide-area data communication services offered via regional IP-Over Ethernet on fiber networks. The SLM comprises a suite of software components and associated hardware running the software, to communicate with agents throughout the networks, to accumulate various network operations data for reports and alarms and to provide instructions to control network operations. The SLM preferably offers a web server type user interface. This interface enables access by technical personnel of the carrier, for example from a network operations center. This interface also offers access to customers having or seeking service through the network.