06567848 is referenced by 57 patents and cites 5 patents.

An information terminal connected to one of a plurality of servers which are allocated by a dispatcher is connected to another information terminal via its allocated server. When a Web Browser

111

is connected to a Web Server

143

via a Dispatcher

120

, a content including a button for requesting the agent side for connection is displayed in the web screen. When the customer clicks this button, a customer ID and an IP address of the server

142

are stored in a table

155

. After a CTI Server allocated an agent, an Agent proxy

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obtains an IP address corresponding to the customer to be connected and accesses to the server

142.

Title
System for coordinating communication between a terminal requesting connection with another terminal while both terminals accessing one of a plurality of servers under the management of a dispatcher
Application Number
9/416657
Publication Number
6567848 (B1)
Application Date
October 12, 1999
Publication Date
May 20, 2003
Inventor
Yoichi Yoshida
Machida
US
Rika Kusuda
Yamato
US
Agent
Scully Scott Murphy & Presser
US
Agent
Gail H Zarick Esq
US
Assignee
International Business Machines Corporation
NY, US
IPC
G06F 15/16
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