06463149 is referenced by 50 patents and cites 6 patents.

A system and method are provided for routing data base information obtained in an automated Internet message response to a subsequently selected live agent. An electronic workforce identifies the customer, pulls customer identification, pulls a record on the customer, provides information requested by customer, and permits the customer to select a live agent, provides the live agent number to determine the network identification number. Accordingly, the live agent receives data base information on a customer at the time the live agent begins conversation with the customer.

Title
Web page synchronization system and method
Application Number
8/529166
Publication Number
6463149 (B1)
Application Date
September 15, 1995
Publication Date
October 8, 2002
Inventor
Xuan McRae
Fremont
CA, US
Charles H Jolissaint
Sunnyvale
CA, US
Agent
Fenwick & West
US
Assignee
Edify Corporation
CA, US
IPC
H04M 1/64
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