06430602 is referenced by 416 patents.

A method and system for interactively responding to queries from a remotely located user includes a computer server system configured to receiving an instant message query or request from the user over the Internet. The query or request is interpreted and appropriate action is taken, such as accessing a local or remote data resource and formulating an answer to the user's query. The answer is formatted as appropriate and returned to the user as an instant message or via another route specified by the user. A method and system of providing authenticated access to a given web page via instant messaging is also disclosed.

Title
Method and system for interactively responding to instant messaging requests
Application Number
9/643262
Publication Number
6430602 (B1)
Application Date
August 22, 2000
Publication Date
August 6, 2002
Inventor
Robert Hoffer
Allendale
NJ, US
Timothy Kay
Los Altos
CA, US
Agent
Darby & Darby
US
Assignee
Active Buddy
NY, US
IPC
G06F 15/16
View Original Source