06182059 is referenced by 193 patents and cites 13 patents.

A method for automatically interpreting an electronic message, including the steps of (a) receiving the electronic message from a source; (b) interpreting the electronic message using a rule base and case base knowledge engine; and (c) classifying the electronic message as at least one of (i) being able to be responded to automatically; and (ii) requiring assistance from a human operator. The method for automatically interpreting an electronic message may also include the step of retrieving one or more predetermined responses corresponding to the interpretation of the electronic message from a repository for automatic delivery to the source.

Title
Automatic electronic message interpretation and routing system
Application Number
8/853074
Publication Number
6182059 (B2)
Application Date
May 8, 1997
Publication Date
January 30, 2001
Inventor
Amy Rice
Stamford
CT, US
Julie Hsu
McLean
VA, US
Fred R Cohen
New York
NY, US
Rosanna M Piccolo
Bayside
NY, US
Anthony A Angotti
Marcellus
NY, US
Agent
Townsend and Townsend and Crew
US
Agent
Philip H Albert
US
Assignee
Brightware
CA, US
IPC
G06F 17/00
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