A system integrates data elements from an operational database of an Internet Service Provider (ISP) and Commerce Service Provider (CSP) into a predetermined format for supporting collection of the Internet and/or electronic commerce data. The system includes a database storing the electronic commerce data for interrogation by the ISP/CSP, a user station, and a design database. The design database includes a logical data model providing a description of the database facilitating the integration of the Internet and/or electronic commerce data and facilitating query and report access of the database. The design database also includes a formatted file library providing classifications including at least one of process characterizations, customer descriptions, preference determinations, and behavior patterns, the classifications being reusable for at least one of different technical processes and different customer problems. An optional a user interface is also provided which is capable of providing the functions of query access and report access of the design database.