06075851 is referenced by 21 patents and cites 7 patents.

A method of routing calls, messages or information (call routing) comprising storing in a memory a database representing a relationship or organization roles, including names of persons filling the roles and call directory numbers associated with the roles, in response to a request to complete a call to a particular directory number associated with one of the roles, looking up in the database a directory number associated with one of the roles, and processing the call as if the call were directed to the further directory number.

Title
Organization chart based call information routing
Application Number
613522
Publication Number
6075851
Application Date
April 1, 1999
Publication Date
June 13, 2000
Inventor
Ronald A Evans
Kanata
CA
Deborah L Pinard
Kanata
CA
Agent
Pascal & Associates
Assignee
Mitel Corporation
CA
IPC
H04M 3/00
H04M 1/00
H04M 15/00
H04M 1/64
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