06055513 is referenced by 687 patents and cites 49 patents.

Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.

Title
Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce
Application Number
9/38399
Publication Number
6055513
Application Date
March 11, 1998
Publication Date
April 25, 2000
Inventor
Thomas B Barker
Omaha
NE, US
Gary L West
Omaha
NE, US
Ronald A Katz
Los Angeles
CA, US
Agent
Lyon & Lyon
Assignee
Telebuyer
CA, US
IPC
G06F 17/60
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