06046762 is referenced by 260 patents and cites 20 patents.

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server acting as connection manager for data network callers and provides for automatic caller identification.

Title
Multimedia telecommunication automatic call distribution system
Application Number
8/825635
Publication Number
6046762
Application Date
April 1, 1997
Publication Date
April 4, 2000
Inventor
Stephen Dellutri
Syosset
NY, US
Ari Sonesh
Dix Hills
NY, US
Agent
Dickstein Shapiro Morin & Oshinsky
Assignee
CosmoCom
NY, US
IPC
H04N 3/00
H04N 11/00
H04N 7/14
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