An arrangement in an intelligent network for queuing incoming calls to a destination number during peak calling times and initiating call-backs based on the order that the incoming calls were originally placed in the queue. Translation tables in a subscriber's telephone switching office have terminate attempt triggers and disconnect triggers set to the subscriber's number. A disconnect detection triggers a query from the telephone switching office to an integrated services control point (ISCP), at which point the ISCP accesses the first caller in the queue and sends a message to the originating office serving the first caller to ring the first caller and the subscriber's number. A call to the subscriber's number triggers a query from the telephone switching office serving the subscriber to the ISCP. If the call is from the first caller in the queue, the ISCP instructs the telephone switching office to connect the call to the subscriber. If the call is not from the first caller in the queue, the ISCP instructs the telephone switching office to route the call to an announcement platform, such as an intelligent peripheral, to collect information regarding adding the calling party to the queue. The announcement platform supplies to the ISCP the collected information, including the calling number and the time of call, and the ISCP adds the collected information to the queue.