In a video-on-demand and communications system, the enhancements comprising the automatic integration of the video and communication services delivered to a viewer. Specifically, during the viewing of a video, when a phone call, audio or audio/video, is received, the delivery of the video is automatically paused in response to the viewer accepting the call. Upon completion of the call, the delivery of the video is automatically restarted at the point placed on hold, at some pre-defined amount of time prior to the pausing of the video, or at a suitable prior point in the video. When the video being delivered is a content-on-demand video, the video map identifies the beginning point of the segment in which the pause occurred thus automatically identifying a suitable prior point in the video to restart the delivery of the video. By automatically replaying the segment in which the pause occurred, the viewer re-engages the video without the loss of continuity.