05546452 is referenced by 260 patents and cites 39 patents.

A communications system and method for automatically making telephone routing decisions with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. The present invention permits unified central control and management for the entire system.

Title
Communications system using a central controller to control at least one network and agent system
Application Number
8/398950
Publication Number
5546452
Application Date
March 2, 1995
Publication Date
August 13, 1996
Inventor
Charles R Davis
Stow
MA, US
Vincent J Milano Jr
Westwood
MA, US
Jerry A Stern
Sudbury
MA, US
Lawrence E Johnson
Sudbury
MA, US
James P Kelly
Newbury
MA, US
Steven H Webber
Groton
MA, US
G Wayne Andrews
Amherst
NH, US
Agent
Hayes Soloway Hennessey Grossman & Hage
Assignee
GeoTel Communications
MA, US
IPC
H04M 7/06
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