05291550 is referenced by 200 patents and cites 8 patents.

This invention relates to a method of distributing calls among a plurality of destinations of a customer. The calls are distributed according to a customer specified policy to maximize revenue or profit, to minimize waiting time or to minimize probability of abandonment. Different types of calls, such as orders, repair requests, and general information requests can be distributed differently. For example, if the criterion is maximizing profit, then calls of the most profitable type may be given preference for completion, while, during a busy period, some of the less profitable calls are rejected.

Title
Dynamic network call distributor
Application Number
634255
Publication Number
5291550
Application Date
July 9, 1993
Publication Date
March 1, 1994
Inventor
Rodolfo A Milito
Highland Park
NJ, US
Yonatan A Levy
Manalapan
NJ, US
Agent
Werner Ulrich
Assignee
AT&T Bell Laboratories
NJ, US
IPC
H04M 3/36
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