05103498 is referenced by 197 patents and cites 14 patents.

An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g., system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.

Title
Intelligent help system
Application Number
7/562046
Publication Number
5103498
Application Date
August 2, 1990
Publication Date
April 7, 1992
Inventor
Leticia Villegas
West Lafayette
IN, US
Richard J Wolf
Crowley
TX, US
Charles D Lanier
Grapevine
TX, US
Agent
Townsend and Townsend
Assignee
Tandy Corporation
TX, US
IPC
G06F 15/00
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