05001710 is referenced by 243 patents and cites 8 patents.

The present invention enables multi-windowing agent computer terminals, that answer a variety of, e.g., telemarketing calls, to (i) receive call-related information from a communication system at an agent terminal for automatic display in a "telephony" window, and (ii) automatically send such information to a host computer system application software and retrieve caller desired information based on the calling or called number for display in a "host application" window without requiring a caller to provide verbal information. The present invention also enables an agent terminal to automatically transfer caller-related information from one window to another window via programmable function key commands which can be programmed by a user/system administrator regarding what information is to be copied and where and when to copy it. This allows the user/system administrator to program the system to (1) retrieve information using the received call-related data without routing caller data to the host computer application software prior to its delivery to the agent terminal, and (2) automatically transmit collected data to the host database at a call's conclusion.

Title
Customer programmable automated integrated voice/data technique for communication systems
Application Number
7/426385
Publication Number
5001710
Application Date
October 24, 1989
Publication Date
March 19, 1991
Inventor
David L Woody
Wheaton
IL, US
William T Willcock
Rumson
NJ, US
Henri Setton
Highland Park
NJ, US
Richard A Oberman
Park Ridge
IL, US
Richard J Nici
Tinton Falls
NJ, US
Dale G Leasure
George W Gawrys
Agent
Barry H Freedman
Erwin W Pfeifle
Assignee
AT&T Bell Laboratories
NJ, US
IPC
H04J 3/12
View Original Source