04763353 is referenced by 207 patents and cites 9 patents.

An adjunct call manager unit connects to a station set port of a telephone communication system and receives button identification and status signals to determine line, agent, and feature activation status of the system. In response to one or more of the received status signals, commands are sent to the system using button depression commands and switchhook commands to effectuate call processing control over the system. In one embodiment, the adjunct unit functions as an automated call distributor for managing incoming calls to the system.

Title
Terminal based adjunct call manager for a communication system
Application Number
6/830058
Publication Number
4763353
Application Date
February 14, 1986
Publication Date
August 9, 1988
Inventor
Martin H Singer
Fair Haven
NJ, US
Lisa L Scott
Fair Haven
NJ, US
Paul J O Brien
Atlantic Highlands
NJ, US
Michael J Collins
East Windsor
NJ, US
Leonard M Canale
Middletown
NJ, US
Agent
John A Caccuro
Assignee
AT&T Information Systems
NJ, US
American Telephone and Telegraph Company
NY, US
IPC
H04M 3/50
View Original Source