The specification discloses a method of doing business over the public Internet, particularly, a method which enables access to legacy management tools used by a telecommunications enterprise in the management of the enterprise business to the enterprise customer, to enable the customer to more effectively manage the business conducted by the customer through the enterprise, this access being provided over the public Internet. This method of doing business is accomplished with one or more secure web servers which manage one or more secure client sessions over the Internet, each web server supporting secure communications with the client workstation; a web page backplane application capable of launching one or more management tool applications used by the enterprise. Each of the management tool applications provide a customer interface integrated within said web page which enables interactive Web/Internet based communications with the web servers; each web server supports communication of messages entered via the integrated customer interface to one or more remote enterprise management tool application servers which interact with the enterprise management tool applications to provide associated management capabilities to the customer.

Title
Integrated business systems for web based telecommunications management
Application Number
11/115732
Publication Number
20050216421
Application Date
April 28, 2005
Publication Date
September 29, 2005
Inventor
Michael Tusa
Ridgefield
CT, US
Lynne Levy
Herndon
VA, US
Angela R James
Chevy Chase
MD, US
Mark N Gonzales
Manassas
VA, US
Carol Y Devine
Colorado Springs
CO, US
Eric DeRose
Falls Church
VA, US
Mark A Chodoronek
Centerville
VA, US
B Reilly Barry
Colorado Springs
CO, US
Agent
Mci
DC, US
Assignee
MCI
VA, US
IPC
G06F 17/60
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