20010036255-A1 is referenced by 1 patents.

Methods and apparatus for providing speech recognition capability to callers in a cost efficient manner as part of one or more telephone services are described. Multiple speech recognition units with differing capabilities and therefore implementation costs are provided. Calls are assigned to speech recognition circuits throughout a call based on a signal such as a service type identifier indicating the type of service to be provided to the caller. During different phases of a call different speech recognition units may be used. In addition, different amounts of speech recognition processing capability may be allocated to service a call at different points during a call. In this manner efficient use of available speech recognition resources can be achieved.

Title
Methods and apparatus for providing speech recognition services to communication system users
Application Number
9/850229
Publication Number
20010036255
Application Date
May 7, 2001
Publication Date
November 1, 2001
Inventor
George J Vysotsky
Riverdale
NY, US
John R Reformato
East Meadow
NY, US
Agent
c o Christian R Andesen
TX, US
Agent
Leonard C Suchyta
TX, US
Assignee
HITACHI AMERICA a corporation of New York
IPC
H04M 01/64
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